Privacy

This is a translation for your convenience. In case of any difference, the Italian version prevails.

Who processes your data

The data controller is Inoltre Suite di Bazerla Christian, Strada delle Giare, 5A · 37011 Bardolino (VR), VAT IT04382500231.

For any privacy request: info@inoltre.com.

What data we collect

Data you give us through the forms: name, email, phone, your message and any other fields you choose to fill in.

Technical browsing data: server logs (IP address, page, date and time), needed to run and protect the site.

For guests: booking details and the details of guests’ identity documents.

Why we use them

To answer your requests: legal basis, pre-contractual measures or the request itself (Art. 6.1.b GDPR).

To carry out the assignment or contract, if one follows (Art. 6.1.b).

To comply with legal obligations, including tax and accounting ones (Art. 6.1.c).

To keep the site secure: legitimate interest (Art. 6.1.f).

To report guests’ personal details to the public security authority, as required by law (Art. 109 TULPS; Art. 6.1.c). For the tourist tax we report only numerical data to the Municipality, without names.

Who we entrust them to

Aruba S.p.A., for hosting and email.

Fatture in Cloud, for invoicing.

Octorate, for bookings.

Beyond, for rate management.

Stripe, for gift voucher payments.

Airbnb and Booking.com, independent data controllers if you book through them.

Police headquarters (Questura), for the mandatory guest reports.

Other public authorities, when required by law. We do not sell your data and do not use it for advertising or profiling.

Some providers may process data outside the European Union: in that case with the safeguards provided for by Articles 44 et seq. of the GDPR.

For how long

Form requests that went no further: 24 months.

Requests that became an assignment, files and contracts: 10 years.

Accounting and tax documents: 10 years.

Server logs: the period set by the hosting provider.

Your rights

You can request access, rectification, erasure, restriction and portability, and object to processing (Arts. 15-22 GDPR), by writing to the address above.

You can also lodge a complaint with the Italian Data Protection Authority: garanteprivacy.it.